Privacy policy.

We collect only what we need to plan your journey and keep you safe on it — and we never sell your data. Here's exactly how we handle your information.

What we collect

  • Contact details (name, phone, email, city) when you enquire or book
  • Traveller details (names, ages, and relevant health or dietary notes) needed to plan and operate your trip safely
  • Payment information processed through secure third-party gateways (we do not store full card details)
  • Basic website analytics (pages visited, device type) to improve the site

How we use it

We use your information solely to respond to enquiries, plan and operate your trips, arrange senior care where requested, keep your family updated during travel, and meet legal and tax obligations.

For trips involving Sahayata, we share necessary health and logistics details with the trained companion and medical partners assigned to your journey — only as needed to keep the traveller safe.

What we never do

We never sell your personal data. We never share it with advertisers. We do not send marketing you didn't ask for — Sankalp Club members receive only the communications they opt into.

Data sharing & security

We share information only with the vendors directly delivering your trip (hotels, helicopter operators, wellness centres, trek partners) and with payment and communication providers, strictly as needed.

We take reasonable technical and organisational measures to protect your data. No system is perfectly secure, but we treat your information with the same care we treat your trust.

Your rights

You may ask us what data we hold about you, request corrections, or ask us to delete your data where we are not legally required to keep it. Email concierge@satviktrails.in and we will respond within 30 days.

Cookies

Our site uses minimal cookies for basic functionality and anonymous analytics. You can disable cookies in your browser; core pages will still work.

Last updated: May 2026. Questions about this policy? Email concierge@satviktrails.in or message us on WhatsApp.